You may return most new, unopened items within 14 days of delivery for a full refund (see /terms-and-conditions/). Samples are FREE and should not be returned. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

• Collection in person from Benenden Kent on Saturday mornings 8am to 11am (where the items are situated) is preferred for maximum discount (ask for details). Free shipping is included in the price but you should allow 7-14 days for your items to arrive.
• Collection from Benenden on other mornings in the week is possible by prior arrangement.
• Prepaid items can be collected at any time from our home address from the garage in the driveway after we have confirmed that the item has been set aside for collection.
• Dispatch of items by postal services and/or by courier/carrier within one working week is our target.
• The time of probable delivery is between 7-14 days dependent on your shipping address.
• If a faster delivery is required the option is available and you should not ask for a faster delivery without payment of the express postage premium (please ask for details). We are not bound by the delivery date offered but will use our best endeavours. In all instances where payment is made for express delivery the seller will upgrade the postage services to express accordingly but this will not include packing time. A one day postage service will still require the stated packing time to get it ready.
• Prices quoted for delivery apply in most cases but may vary from region to region and we will let you know if we need to apply a premium to deliver your items.
• In general shorter and lighter items are cheaper to post if you can cut a longer length into two smaller pieces you may save money on postage costs (ask for details).
• When ordering: you will see on the checkout page; the best price for combined purchase and postal services (discount is applied for large orders) is shown on the screen, please do not ask for cheaper prices, usually adding more items means more weight, more packing time and more handling costs. A maximum may be set for your order this will give you the best price for the large order but may not guarantee you the fastest time.
• Packing and postage prices may seem high but also included but are not limited to: Labour taken to pack your item, Packing Materials, VAT, eCommerce Charges, Payment and PayPal Charges, Actual dispatch costs (and a percentage for insurance, returns and lost items). The cheapest option is always to collect in person.
• We do not prepare items for collection by 3rd parties this takes time and money, but collection in person is always best. Items collected in person must be returned in person, we do not collect from you. The buyer is deemed to check that the item is not damaged at the point of collection and under these circumstances we do not accept return of damaged items (when collected in person and transported by the buyer or the buyers representative) and we do not take responsibility for items damaged in transit when collected in person and transported by the buyer or the buyers representative).
• The customer will need to observe the tracking information provided to their email account failure to meet the delivery or rearrange a suitable delivery time and location with the carrier will incur a re-delivery charge. Pallet re-delivery charges are considerable and you should avoid this as we will not pay it for you.
• Provide a contact number and/or safe place or alternative location for the delivery, it will help but does not guarantee things will go well so it will be the buyers responsibility to stay in contact with the carrier using the tracking information and the contact details on their website.
• Packing materials are to be disposed of by the purchaser including pallets. 
• Local delivery in my car is possible for £10-£20 depending on distance in some cases for express deliveries
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• NO BAD REVIEWS ON SHIPPING TIMES PLEASE ALLOW 7-14 DAYS FOR YOUR ITEM TO ARRIVE
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